Privacy Policy

1. Introduction

Welcome to FeatherThemes.com (“Website”, “we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

Our website address is: https://www.featherthemes.com.

2. Information We Collect

2.1 Personal Information You Provide

When you interact with our site, we may collect:

  • Contact Information: Name, email address, phone number

  • Account Information: Username, password, profile information

  • Payment Information: Billing address, payment details (processed securely by third-party payment processors)

  • Purchase History: Details of products purchased

  • Communications: Content of emails, forum posts, and support requests

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system

  • Usage Data: Pages visited, time spent, referring website

  • Cookies and Tracking Technologies: As described below

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your purchases

  • Provide customer support and technical assistance

  • Send important updates about products and services

  • Improve our website and product offerings

  • Prevent fraud and enhance security

  • Comply with legal obligations

4. Data Collection Specifics

4.1 Comments

When visitors leave comments on the site, we collect:

  • Data shown in the comments form

  • Visitor’s IP address

  • Browser user agent string (for spam detection)

An anonymized string created from your email address (hash) may be provided to the Gravatar service. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public alongside your comment.

4.2 Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from website images.

4.3 Contact Forms

Information submitted through contact forms is used solely to respond to your inquiries and provide support.

4.4 Cookies

We use cookies to enhance your browsing experience:

  • Comment Cookies: If you leave a comment, you may opt-in to save your name, email, and website in cookies (lasts one year)

  • Login Cookies: Temporary cookies check browser cookie acceptance; login cookies last 2 days; “Remember Me” lasts 2 weeks

  • Screen Options Cookies: Last one year

  • Editing Cookies: When editing/publishing articles, a cookie saves post ID (expires after 1 day)

4.5 Embedded Content

Articles may include embedded content (videos, images, articles, etc.) from other websites. This content behaves as if you visited those sites, which may collect data, use cookies, and employ third-party tracking.

4.6 Analytics

We use Google Analytics to understand website traffic and usage patterns. This helps us improve our services. Analytics data is anonymised and aggregated.

5. Data Sharing and Disclosure

5.1 Service Providers

We share your data with trusted third-party providers who assist in:

  • Payment processing (WooCommerce, PayPal, Stripe)

  • Email communication (MailChimp, SendGrid)

  • Customer support systems

  • Analytics and marketing

All service providers are contractually obligated to protect your data.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government request.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Retention

6.1 Retention Periods

  • Comments and metadata: Retained indefinitely for automatic follow-up comment approval

  • User profiles: Information retained while account is active; users can delete accounts anytime

  • Purchase records: Retained for 7 years for tax and legal compliance

  • Support communications: Retained for 3 years to provide consistent support

6.2 Backups

Website backups containing your information may be retained for up to 90 days.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to data processing

  • Data portability

  • Withdraw consent (where applicable)

To exercise these rights, contact us at support@featherthemes.com.

8. Data Security

We implement appropriate technical and organisational security measures including:

  • SSL/TLS encryption

  • Regular security updates

  • Access controls and authentication

  • Secure payment processing

  • Regular security audits

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate safeguards are in place for international transfers.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

11. Contact Us

For privacy-related questions or concerns, contact us at:

FeatherThemes
Email: support@featherthemes.com
Contact Form: https://www.featherthemes.com/contact-us/
Forum: https://www.featherthemes.com/forums/

12. Support Policy

12.1 Support Scope

We provide technical support for our themes through:

  • Email: support@featherthemes.com

  • Contact form

  • Dedicated forum

Support includes theme installation, bug fixes, and feature guidance.

12.2 Support Hours

Monday to Saturday, 10 AM to 10 PM (GMT+5.5). Response time: 24 hours on weekdays, up to 48 hours for complex issues.

12.3 Support Limitations

We do not provide:

  • Support for third-party themes/plugins

  • General WordPress support (use WordPress.org forums)

  • Hosting server diagnostics/maintenance

  • Support via social media platforms

12.4 Customisation Services

We offer paid customisation for our themes. Pricing varies based on complexity:

  • Simple customisation: $50

  • Moderate customisation: $90-$150

  • Complex customisation: $300-$500

  • Extensive projects: $1000+

Customisation requests require prior approval from our support team.

Refund Policy

Due to the digital nature of our products, we do not offer refunds. Instead, we provide comprehensive support to resolve any issues. Contact us via email, contact form, or forum for assistance.

Copyright

Copyright © 2020-2026 FeatherThemes. All rights reserved.

Product License

All themes are released under the GNU General Public License (GPL) version 2.0 or later.

Delivery

After successful payment, products are available for immediate download. Download links are also emailed to the provided address.

Price Changes

We reserve the right to modify product prices at any time without prior notice. Current prices are displayed on our website.